Exceptional Customer Experience

Tony Hollinger

8910 / Kentucky Business Seminar 2023 / Biblical Principles of Business and Work

Although most successful businesses understand the value of good customer service, we find ourselves in an era where poor service almost seems normal. Has the environment around us also affected our company? Or do we have a company culture that models, expects, and empowers the entire staff to exceed customer expectations? What is our definition of superior customer service in 2023?